Complaints

Please direct your complaint to our complaints email address

Customer Satisfaction is our priority

Your satisfaction is very important to us. We do everything possible to make sure that your customer experience is the best that it can be, but if there is something we need to improve, please tell us. We will learn from it and make the appropriate changes.

It is our goal to always meet the expectations of our customers, however where we can improve, your feedback is greatly appreciated and will be dealt with as a matter of priority.

Please Contact Us Via Our Complaints Email Address

In order to submit a complaint, please contact us at complaints@themedical.co.uk. To help us direct your complaint to the relevant person, please include within your complaint:

  • Your name
  • The service you received
  • Date & time of your appointment
  • The practitioner who treated you

We will endeavour to reply to your complaint within 48 hours.

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