Terms and Conditions

1. Definitions and interpretation

"Agreement": these terms and conditions of business ("T&Cs") pertaining to the Services provided.

"Client": person to whom the Services are provided.

"Company": Healthcare Ventures Group Limited (company number 12569976 ) with registered office at 17 Cleeve Wood road, Downend, Bristol BS16 2SF

“Practitioners”: the professionals who deliver the Services at the Company’s premises.

"Services": the services to be provided under the Agreement as listed at themedical.co.uk/services.

"Appointment Pass": a voucher purchased by the Client for the bulk provision of Services at reduced fees. Appointment Pass is a a collective term that also refers to specific products including (but not limited to) Massage Trio Pass, Care Plans, and Memberships. All terms related to Appointment Passes apply to all specific products, unless otherwise stated.

"Working Day": every week day apart from Sunday or statutory holidays where Services are provided.

2. Fees and costs

2.1 Fees payable by the Client for the Services shall be the fees chargeable by the Practitioners for such Services current at the date of provision. The Company is entitled to collect and receive fees on behalf of the Practitioners.

2.2 Fees payable by the Client for an Appointment Pass shall be the fees chargeable by the Company current at the date of provision.

3. Appointment Passes

3.1 Appointment Passes are non-refundable.

3.2 Appointment Passes are valid for 12 months from the date of purchase, Massage Trio Passes and Care Plans are valid for 3 months from the date of purchase, whilst Memberships have a minimum term set out in their specific customer plan. Any unused treatments following these periods will be lost.

3.3 Appointment Passes can be used across only our standard treatment services; Physiotherapy, Chiropractic, Osteopathy, Massage, Sports Injury Therapy, Podiatry, Chiropody and Acupuncture. Massage Trio Passes can be used for massage services only.

3.4 Appointment Passes are for single client use only, unless otherwise stated on the product being purchased (in some cases passes can be shared between 2,3, or 4 named clients equally).

4. Terms of payment

4.1 Except where otherwise agreed in writing fees for the Services shall be due and payable by the Client either in advance, or immediately following the provision of the Services.

4.2 Except where otherwise agreed in writing fees for an Appointment Pass shall be due and payable by the Client in advance of receiving the Services. The total amount must be paid in full (or using an agreed payment over 3 months facility) and is non-refundable.

5. Cancellations

5.1 Appointments can be moved or cancelled free of charge providing the request is made more than 48 hours prior to the appointment.

5.2 If a client should cancel their appointment within 48 hours of the appointment, they will be charged in full. Alternatively, a client is able to move the appointment time, subject to a 50% cancellation fee.

5.3 Cancellation or rescheduling fees will be issued as supplementary fee invoice to the client and are to be paid in full to the within 15 days of the date of the issued invoice. If the client has an Appointment Pass, the fee will be deducted from the pass automatically.

5.4 In the case of extenuating circumstances, a client may appeal cancellation charges by submitting a Cancellation Appeal Form, which can be requested from a member of our reception team. A decision on the outcome of a client's appeal may take up to 10 working days

6. Provision of Services

The Company's catalogues, brochures, leaflets or other correspondence including information published on the Company's website are not binding and reasonable variations may be made to the Services without notice, and the Services so varied shall be accepted as complying with the Agreement.

7. Warranties and representations

Each party warrants and represents that, as at the date of this Agreement, it has full capacity and authority to enter into this Agreement. If requested, the Company may help the Client to choose medical services or other Services but Company does not provide any warranties that such Services will be fit for the Client's purpose and assessment and selection of the Services remains the Client's ultimate responsibility. No statement, description, information, condition or recommendation contained in any Company catalogue, price list, website, advertisement or communication or made verbally by representatives of the Company shall be construed to vary in any way any of the terms of this Agreement. All other warranties (express or implied) are hereby excluded to maximum extent permitted by applicable law.

8. Modifications and additional terms

The Company reserves the right to modify these T&Cs without prior notice. When changes are made the Company will post them on this page of the Company's website (www.themedicalbristol.co.uk/terms).

9. Governing law and dispute resolution

The Agreement shall be governed by English Law. Any dispute under this Agreement shall be submitted to the exclusive jurisdiction of English courts.

10. Contact

By registering with The Medical and accepting the terms and conditions, you are agreeing to receive general contact from The Medical. This includes information such as your booking confirmations, appointment reminders and contact relating to your treatment support. This does not include unrelated promotions or marketing. You can select your preferred means of contact and control the type of communication you receive from The Medical by Managing your preferences via your Login. For information or support on how to do this please contact us. https://www.themedical.co.uk/c...

11. Other terms

11.1 Force majeure: The Company shall be entitled to delay or cancel the delivery of Services or to reduce the amount of Services delivered if it is prevented from or hindered in or delayed in the provision of Services through any circumstances beyond its reasonable control including strike, lock-out, accident, war, government action, national emergency, act of terrorism, protest, riot, civil commotion, explosion, flood, epidemic, fire.

11.2 The Company's privacy statement at themedical.co.uk/privacy will apply.

11.3 The Company may assign or sub-contract its obligations or rights under this Agreement to a competent third party in whole or in part.

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