Your Appointment

What to expect from your appointment including our COVID-19 protocols

Your Appointment at The Medical

Thank you for booking an appointment at The Medical.

We are monitoring the current situation surrounding COVID-19 very closely and are taking your safety very seriously. As a result, we have changed some of the ways in which our healthcare centres operate, so your experience will be different to normal.

This page gives you an idea of what to expect and will inform you as to what we need from you for a safe and effective appointment.

Please read everything set out below and contact us if you have any concerns about the suitability of your appointment, or the changes from our normal process.

Are you currently in one of the at risk or shielded categories set out by the government?

We asked during your booking call to confirm if you are in one of the "at-risk" or "shielded" categories set out by the government. Please read the more comprehensive list below and if you feel as though you suffer from any of the long-term health conditions/underlying medical conditions listed below, please contact us to discuss the suitability of your appointment.

  • Chronic respiratory diseases, such as asthma, COPD, emphysema or bronchitis
  • Chronic heart disease, such as heart failure
  • Chronic kidney disease
  • Chronic liver disease, such as hepatitis
  • Chronic neurological conditions, such as Parkinson’s disease, motor neurone disease, multiple sclerosis, a learning disability, or cerebral palsy
  • Diabetes
  • Problems with the spleen, such as sickle cell disease or removal of the spleen
  • A weakened immune system due to conditions such as HIV and AIDS, or medicines such as steroid tablets or chemotherapy
  • Being morbidly obese (body mass index of 40 or above).

New Patients

To reduce contact in our health centres, we need you to complete a registration form online before you arrive at our clinic. Please complete the online Registration form by clicking here.

Arriving for your appointment

We aim to minimise the time you spend in our health centre (excluding the actual treatment with your healthcare professional) and any cross-over with other patients. Therefore, we ask that you follow the below steps:

  1. You only come to the door at the exact time your appointment is due to start.
  2. When outside, please ensure you remain 2 metres away from any other members of the public.
  3. If your practitioner comes to the door prior to your appointment time, this will be because they are assisting another patient who is leaving. They will need to clean the treatment area & change their personal protective equipment (PPE) before they return to allow you access, at your allocated time.
  4. Please do not bring anything unnecessary into clinic with you (bags etc.).
  5. The door will be locked. We ask that you wait outside to be collected by your practitioner, who will let you in.
  6. They will be taking your temperature with a non-contact thermometer. If your temperature is outside the normal range, we will be unable to treat you and we ask you to return home.
  7. Use the cleaning station to sanitise your hands on both entry and exit.
  8. Please DO NOT touch door handles or any other surfaces where possible. Your practitioner will open and close all doors for you.
  9. If you encounter anyone else inside (excluding your practitioner) please respect the 2 metres social distancing rule.
  10. Following your appointment, your practitioner will take you back to the exit.
  11. Please sanitise your hands at the cleaning station before leaving.

What will your practitioner be wearing?

We are taking a belt-and-braces approach to safety, so our practitioners will be wearing comprehensive PPE including masks, goggles, gloves and aprons. This is for everyone’s safety.

What do you need to wear?

To minimise risk, we are no longer using patient gowns in clinic, and minimising the use of towels where possible. As such, please arrive wearing appropriate “sportswear” or underwear (your preference) to ensure that you feel comfortable when being treated.

Booking for your next appointment

Following your treatment, the practitioner will be able to book any required follow up appointment for you from the treatment room. Alternatively, you can call us after your appointment, and we can make the booking over the phone.

Paying for your appointment

To help minimise social contact we are unable to take cash payments, or use the card terminals in the clinics. Payments will only be processed securely using online via our computers.

To assist with this, we will be asking you if we can hold your card details securely and encrypted within SagePay (which is fully PCI DSS compliant). This means we just need your CVC number the next time you make a booking.

Clinic facilities

To ensure safety, we regret that toilet facilities will be out of use for patients at this time.

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